![]() ![]() You have 30 days to return an item from the date you received it. ![]() UPS, DHL and other delivery companies have websites that allow you to contact them for more information. Replacements for items damaged in transit are not Klock Werks’s responsibility and must be charged to the party responsible for the damage. The responsibility for delivering your purchases in good condition falls upon the dealer or delivery company and all claims for damaged products must be made through them. For faster processing we suggest emailing a copy of your invoice/receipt and photos of the damaged package or product to Once we receive your report a team member will provide you with a Return Material Authorization (RMA) number and a Call Tag, if applicable. Please contact us immediately to report any damaged shipments. This will simplify the resolution of any problems that you may notice once you have unpackaged your product. If you are present when the shipment arrives, make sure to note any packaging damage observed and write it on the delivery receipt before the driver leaves. If you receive your items and suspect a problem, immediately notify the delivery company. Multiple shipments and handlers or rough treatment can cause damage. However, packages are sometimes handled roughly or are loaded and unloaded many times before being delivered to you, the end user. Our products are carefully inspected prior to shipment from our facility to make sure they are accurate and packaged correctly. Klock Werks makes every effort to design effective packaging to protect its products for shipment to its customers. INTERNATIONAL: All international orders will be shipped through USPS – Priority Mail International. USA: All USA orders will be placed using a STANDARD shipping service: Your order will be shipped via USPS Priority Mail or UPS Ground Residential, unless UPS 2nd Day Air or UPS Three-Day Select is chosen.ĬANADA: All Canadian orders will be shipped through USPS – Priority Mail International unless otherwise selected. Please choose the best shipping option available for your order- read below to find your best option. If special attention is needed, please make note in the comments section of your order or call (605) 996-3700. Please note, once order tracking has been generated you are responsible for any fees that may incur relating to address corrections, order cancellations, or return shipping fees.Īll electronic parts orders and/or orders over $500 will initiate a Klock Werks representative to contact you to speak about additional insurance coverage on your package.įeel free to contact us ( 60) to discuss shipping charges, questions, or concerns. Your credit card will be charged when your order is processed.Ĭustomer Service will contact you with any discrepancies. Please allow 2-3 business days for processing for all orders. Orders placed after 3:00 PM (Central Time) will be processed the following business day. ![]()
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